Where does PURA ship?
We ship worldwide.


What is the cost of shipping?
Orders over $40 are free shipping. If your order is below $40, we charge a flat rate of $4.99 for standard shipping anywhere in the US. You can expect delivery in 3-7 business days.

In a rush? No problem! We also offer expedited shipping for a flat rate of $25. You can expect delivery in 2 days.


When will my order ship?
Once you place an order, we process and ship it. Processing can take 1-2 business days. (Ordering after 12pm PST or the weekend will ship next business day). From there you will receive an email with a tracking number, so you’ll be able to follow your little yellow box’s journey to your doorstep.


Can I change or edit my shipping address?
Shoot us an email at and we can try to help out!


I have some other questions about shipping.
No problem! Please email us at

What is your return / exchange policy?
We do not offer returns or exchanges but we offer a Money Back Guarantee as a CREDIT if the product was damaged or ineffective. Unfortunately, we do not cover return shipping costs or refund original shipping charges.


How do I organize a return?
Just email us at with your name and order number and we'll go from there.


What should I do if I receive the wrong product?
Send us an email at and we’ll make sure you get your correct order asap!


What do I do if I receive a damaged product?
We go to extremes to make sure our products get to their new home safe and sound, but sometimes shipping can be tough on packages. Send us an email at and we can organize a replacement.